FAQ's

hOW do I care for my SILK scarf?

Hand wash in cold water & white vinegar

Air dry and iron using Silk setting or steam over the top leaving a small space between the silk and the iron or steamer.


how do i track my order?

Your order tracking number is located in the 'order has been dispatched' email sent to you once your order has been shipped. To track your order, click on the link provided in the email to be taken to the Australia Post website, or download the Australia Post App. Australia Post will not have tracking information until they have the item. 


Does glenys creative ship internationally?

Yes, we ship orders overseas to a wide range of countries.  

  • The shipping charge for New Zealand is $20.00 AUD
  • The shipping charge for all other overseas countries is a flat rate of $25.00AUD
  • Shipping usually takes between 10 - 12 business days once shipped
  • Overseas COVID restrictions and disruptions may affect delivery services.

I'm buying more than one scarf, does glenys creative offer a discount for the shipping?

Yes, due to the light weight properties of silk, up to six scarves can be purchased at the same shipping rate of one scarf. 

 

 

 

 

 


does glenys creative offer other designs?

Yes, Glenys Creative has many designs across many different products.  We will release a new product design a few times through out the year.  It's what makes us boutique and unique!  The product range coming will certainly 'WOW' you!  So, sign up on our 'Contact Us' page to receive the emails of new designs and new products just before their release.